Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy on all items. Products must be in original condition with all tags attached. Once we receive your return, refunds are processed within 5-7 business days.
How long does shipping take?
Standard shipping varies and typically takes 7-10 business days. Orders are processed within 1-2 business days before shipping.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping times vary from 10-21 business days depending on the destination. Customs duties and taxes may apply and are the responsibility of the customer.
Are your products eco-friendly?
We are committed to sustainability. Many of our products are made from eco-friendly materials and our packaging is 100% recyclable. We continuously work to reduce our environmental impact.
How can I contact customer support?
You can reach our customer support team via email at support@homevana.store or through our contact form. We typically respond within 24 hours during business days.